My husband and I just returned from a whirlwind two-night trip to Las Vegas. In my corporate days, I traveled there frequently, but this had to be my most Vegas-y experience ever.
I know they say what happens in Vegas, stays in Vegas, but, since I’m basically an open book I’ll reveal what happened. I got a “free” Vegas trip. The “free” trip required attendance at a Mandatory Presentation. We dined at two fabulous restaurants, scored front-row seats at Cirque du Soleil and tickets to Celine Dion at Caesars Palace. We bought a time-share for a day. And we were barely two days in Vegas.
And now the full story. My good friend Lakita called a couple months ago to offer me a “free” Las Vegas vacation that she couldn’t use. I had just been thinking about a Vegas trip, so I saw this as an omen. When I called “Ryan” (as directed by Lakita) to schedule my “free” trip, he demanded a refundable $200 credit card deposit and said we’d be required to attend a 90-minute sales presentation to receive our free gifts and our $200 back. I almost hung up on Ryan at least four times, but he kept adding more freebies, including meals and shows. When I finally agreed to the deal and then broke the news to my husband (who hates sales pitches), a pained look came over his face, and he unconvincingly said he thought it would all be fine and we wouldn’t get swindled. Our agreed strategy was to say no to whatever they tried to sell us, and hope they didn’t separate and lock us in windowless rooms or clean out our bank account.
Fast forward to Monday, when we arrived in Las Vegas. Our “free” hotel was adequate but certainly not posh and miles from the Strip. We walked to the discount ticket booth and picked up two half-price tickets to Mystere. Prior to the show, we enjoyed a magical sunset dinner at Bouchon, a Thomas Keller restaurant (chef of French Laundry in Napa Valley) on a rooftop patio at the Venetian by a fountain. At the show, we were upgraded to middle orchestra seats. Acrobats were flying overhead, and we could almost touch the performers. What a wonderful, fun night. Boy, was our trip off to an excellent start!
On Tuesday morning, we arrived promptly for our Mandatory Presentation in Just Say No mode and quickly discovered the sale items were time-shares. My husband won the fun group credit card bingo game and received ANOTHER dinner gift card. Then Jeff, the head sales guy, showed slides of all the fantastic properties we would own and spoke movingly of how our lives would be enriched by the program. Then we moved to a table with our assigned sales guy, Norm, who started the conversation by telling us about his late wife who died from cancer and the son he had to raise singly, and how he recently moved to Vegas to care for his aged mother. After which he hit us with time-share numbers and dollars and figures. Jeff came back and earnestly answered our questions. I could now hear the Sirens’ Song – time-share ownership WOULD be perfect AND a good deal with all the money we’d save on hotels – but I knew I had to stay strong and disciplined. Then they left my husband and me alone to talk it over.
My husband, one of the most skeptical people I know, looked at me very sincerely, and said that he thought a time-share would be great for us. That it would give us exciting new travel opportunities and a structure through which we could make great time-share memories together. I found this somewhat preposterous but I have never loved my husband more than I did at that moment. So the two of us, three graduate degrees between us, impulsively agreed to buy a time-share. After we signed all the papers (finishing at about the three hours mark) they took our picture, had us spin a roulette wheel and gave us another $100 VISA gift certificate prize, while everybody cheered.
How did this happen? We never had the slightest interest in buying a time-share; we always research the heck out of everything we buy, and we never make spur-of-the-moment major financial decisions. It can only be that we drank the Vegas Kool-Aid. A party atmosphere with balloons and music from our youth (designed to evoke warm feelings of family vacations?) combined with the lure of a great deal and a total play on emotions. I’m pretty sure Jeff made up most of his stories about how time-shares saved marriages and families and I’m doubtful that Norm even has a mother in Las Vegas.
When I later pulled out the freebies we received for attending the Mandatory Presentation, I discovered that the “free” $200 dinner was instead a couple of restaurant.com cards that are redeemable only at limited cheapo places, and the “free” show tickets were random two-for-one coupons for completely unappealing shows. So we headed back to the discount ticket booth and found low-priced tickets to a Celine concert (hoping to get upgraded again) and used most of our $200 refund to cover the cost.
Before the show, we used the rest of our $200 refund and our $100 VISA gift certificate on Delmonico’s, another great restaurant in the Venetian, and I was rolling on a gift card high. Another great evening!
However, while waiting for Celine to come on, I Googled time-shares and the company we now co-owned, and I wasn’t happy with some of what I found. I paused to enjoy a beautiful, passionate and poignant show (its was Celine’s first week back after her husband passed away). Later, I continued my due diligence back at the hotel, and found we had only five days to cancel under the contract. Based on some potential red flags we uncovered, our lack of adequate research, and our newfound Buyer’s Remorse, we decided to pull out, and I drafted a written cancellation notice to deliver the next day.
After a fairly sleepless night, we showed up at the time-share sales office, and they seemed to know exactly why we were there. We were quickly ushered into an office with Jeff, who irritably and rather half-heartedly tried to talk us out of cancelling. He soon realized our minds were set and he was not nearly as nice as he’d been the previous day. He even asked us to return the $100 VISA GIFT card. Really?!
After a thankfully brief 10 minutes with Jeff, we were time-share divested and on our way home. We celebrated with a grand slam breakfast at Denny’s (since we were out of cash). But you know what? We had a blast in Vegas. The only real deal we got was a $15-dollar-a-night mediocre hotel, but it was all so, you know, Vegas. We sampled world-class food and wine, we saw two unforgettable shows, I used my legal training, we came home with a pocketful of discount cards. I learned a lot about time-shares, and we even owned one for a day.
You are so brave to admit that you were (fortunately momentarily) taken in by a time-share pitch. I’ve heard that they can be pretty persuasive and ruthless. Yikes! I’ve been tempted to attend once or twice just to get the promised goodies, but, as you found out, the goodies aren’t all that good. I’m glad that you ended up having a great time anyway… and you came away with a good story. I’d love to see both the shows you went to!
We initially planned to make a vow of silence and keep the whole thing to ourselves. But, the more we thought about it, the funnier it became, and I’m sure lots of people can relate. Plus we learned something AND had a great time. My husband was even talking about crashing another presentation…..